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Below you will find a list of some of the more frequently asked questions. If your question is not listed or if you need additional information, please call 1-800-638-6338 for assistance.

  • Is there smoking on the bus? Smoking vs. no smoking is a decision made by the group chartering the bus.
  • What is the age limit to enter a casino?
    In the United States you must be 21 years old and in Canada you must be 19 years old.
  • What proof of citizenship is required to enter Canada?
    You need a voter's registration card, a passport or a birth certificate along with a picture ID.
  • Where does the driver stop for rest stops?
    The group determines rest stops.
  • Can we bring food or drinks on the bus? Yes, but there is a $50.00 clean-up deposit if you are planning to bring alcoholic beverages.
  • How many seats are on the bus? From 47 to 55 seats.
  • What if I only have a smaller group of people and do not need a full size bus?
    If your transportation needs do not require a full size motorcoach, we can offer you services through our sister company, Hopkins Airport Limousine Service. In their fleet of vehicles are vans with seating from 11-25 passengers, mini-buses, limousines and sedans. Please visit their Web site at hopkinslimousine.com or call them at (216) 267-8282.
  • Is there a bathroom on the bus? Yes, in the rear of the bus.
  • Are there VCR monitors on all buses? There are between 2-4 monitors on the buses depending on the size of the bus.
  • What is your cancellation policy? Thirty (30) days prior to trip date.
  • How do I reserve a bus? A deposit of $100.00 is required to reserve a bus, the bus is not confirmed until deposit is received.
  • Where is the pickup location? You can use one of our locations or we will pick you up at the location of your choice.


E-Mail: Charters@lakefrontlines.com

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