Below you will find a list of some of the more frequently asked questions we receive day to day. If your question is not listed, or if you need additional information, please call (216) 267-8216 or 1-800-331-5009 for a service representative to assist you.

• May children travel alone on Lakefront?

Yes: With restrictions. Any passenger under the age of eight must be accompanied by a passenger at least 15 years of age or older at all times. Passengers between the ages of eight and 14 years of age may travel unaccompanied if the following conditions are met in their entirety:

• The passengers' trip will begin and end on the same schedule.
• The passengers' trip will be no longer than five (5) hours in duration.
• The passengers' trip must be completed in daylight hours only.
• Both the origin and destination stations are full service agencies or company operated facilities.
• The destination station will be open at the time the passenger is scheduled to arrive.
• Parent, Guardian or Legal Custodian of the child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip and return this to the Customer Service Supervisor on duty. This form specifically names the person authorizing the trip and the person meeting the child at the destination station and the telephone number(s) at which this person may be contacted. It also provides an emergency contact name and telephone number in the event it is needed.

If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 15 years of age or older in order to travel.

• BAGGAGE: How much baggage am I allowed to take on a Lakefront Lines bus?

Adults: 2 pieces of baggage which will go under the bus in the luggage bin and 2 carry-on pieces. Each additional piece of baggage is $15. Maximum allowable weight for a single piece of baggage is 60 pounds. A single piece of baggage must not exceed 24" x 24" x 45".

Children: 1 piece of baggage not to exceed 50 pounds in weight and one piece carry-on. Each additional piece of baggage is $15.

Exceptions to this limit include:

• Skis and Ski Poles - must be packed in substantial container and securely fastened.
• Towing Equipment - must be enclosed in rigid containers and securely strapped; limited to 100 pounds actual weight.
• Bicycles - must be packed in substantial carry case and securely fastened. Case not to exceed 8" x 32" x 60". A charge of $15 will be assessed for each bicycle transported.
  
  

•  What items should NOT be packed inside my baggage?

Keep your jewelry, keys, wallet, eyeglasses, tickets, money, passports, camera, and other valuables with you in your carry-on luggage. Also, carry on any medication that you may need during your trip.

•  RESTROOMS: Are there restrooms on the bus?

All Lakefront buses are equipped with clean restroom facilities located at the rear of the bus.

•  SMOKING or ALCOHOLIC BEVERAGES: Is smoking or alcoholic beverages permitted on the bus?

No smoking or alcohol of any kind is permitted on the bus.

•  MEALS: Do we stop for meals?

Most schedules have rest and meal stops every 2 1/2 to 3 1/2 hours.

•  Can I bring food on the bus?

Food and non-alcoholic beverages are permitted on the bus.

•  MOVIES: Do you have movies on the bus?

Most schedules have general audience movies. Two to three monitors are strategically located on every bus for your viewing pleasure.

•  TICKETS: Can I buy tickets over the phone?

YES, tickets may be purchased over the phone by calling 1-800-331-5009 with a Mastercard, Visa, or Discover Card. The tickets can be mailed to the passenger.

•  What items are not allowed on your bus line?

Copyright 2010 by Lakefront Lines, Inc. All rights reserved.