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Below you will find a list of some of the more frequently asked questions we receive day to day. If your question is not listed, or if you need additional information, please call 1-800-638-6338 for a service representative to assist you.

  • How many people do I need to have in my group to qualify for a Group Tour? 20 or more people

  • Is there smoking on the bus? The bus is non-smoking!

  • Where do you pick up on the Eastside of Cleveland?
    At the Travelodge 7701 Reynolds Rd. in Mentor, OH

  • Where do you pick up West of Cleveland?
    At the Holiday Inn on Rt. 57 in Elyria, OH

  • What is the age limits to enter a Casino?
    19 in Canada and 21 in the United States

  • What is the minimum age limit for a tour passenger? 8 yrs

  • Do you go to Mountaineer?
    YES

  • Can I be a walk on? YES - on gambling trips only.

  • Can I sit anywhere on the buses?
    NO - assigned seating only.

  • Where does the driver stop for a rest stop?
    It is up to the driver's discretion.

  • Can we sit together? YES - absolutely!

  • How much luggage is allowed on a trip?
    One large bag per person.

  • Can we bring food or drinks in a cooler? YES - under the seat.

  • What is your canceling policy? It varies.

  • What proof of citizenship is required?




    Canadian law requires that all persons entering Canada carry both proof of citizenship and proof of identity. A valid U.S. passport, passport card, or NEXUS card satisfies these requirements for U.S. citizens. To reenter the United States from Canada, U.S. citizens must present either a U.S. passport, passport card, NEXUS card, or Enhanced Drivers License. Non-citizens of the United States should carry a passport, visa, and necessary traveling papers to insure entry into Canada and return to the United States.
    For further inquiries regarding this, please reference http://travel.state.gov/passport.

  • Where do I get the tickets for the various tours?
    No tickets - confirmations will be e-mailed to you.

  • Where do I board the coach and what time?
    It varies - information will be on the confirmation. Also, click on the "Departure" button above.

  • Do you have a Windsor overnighter? NO

  • Will the bus have a sign on it? YES

  • Are the busses equipped for handicap? YES

  • Do you play games on the bus? YES

  • Do you serve coffee on the bus? NO

  • Are bathrooms on the bus? YES, in the rear of the bus.

  • Is your parking lot secure? YES, with TV monitors.

  • Do you go to Cedar Point? YES - on charters.

  • Do Seniors get a discount? YES, 5%

  • How many hours can we spend at the Casino?
    5 hours in Canada and 12 hours in American Casinos.

  • How many seats are on a bus? 56.

  • What is your refund policy? It varies with the trip.

  • Can I reserve a seat and pay the next day (at the office or bring money to the bus)? NO

  • What are the pickup and return times for the tours?
    All of this information will be on your confirmation.

  • Are you open on Saturday?
    NO, but the garage is open all the time

  • What are your office hours? 9:00 AM to 5:00 PM (M-F)

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E-Mail: RetailTours@lakefrontlines.com

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