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Below you will find a list of some of the more frequently asked questions we receive day to day. If your question is not listed, or if you need additional information, please call 1-800-638-6338 for a service representative to assist you.

  • How many people do I need to have in my group to qualify for a Group Tour? 20 or more people
  • Is there smoking on the bus? The bus is non-smoking!
  • Where do you pick up on the Eastside of Cleveland?
    At the Travelodge 7701 Reynolds Rd. in Mentor, OH
  • Where do you pick up West of Cleveland?
    At the Holiday Inn on Rt. 57 in Elyria, OH
  • What is the age limits to enter a Casino?
    19 in Canada and 21 in the United States
  • What is the minimum age limit for a tour passenger? 8 yrs
  • Do you go to Mountaineer?
    YES - see Beverly at 1-800-638-6338 ext 120
  • Can I be a walk on? YES - on gambling trips only.
  • Can I sit anywhere on the buses?
    NO - assigned seating only.
  • Where does the driver stop for a rest stop?
    It is up to the driver's discretion.
  • Can we sit together? YES - absolutely!
  • How much luggage is allowed on a trip?
    One large bag per person.
  • Can we bring food or drinks in a cooler? YES - under the seat.
  • What is your canceling policy? It varies.
  • What proof of citizenship is required?
    Trips into Canada require proof of citizenship. Either an original birth certificate with photo I.D. or a passport are the only acceptable documents. The United States requires a passport OR passport card for anyone returning home after June 1, 2009. Please remember to bring these items with you on your trip.
  • Where do I get the tickets for the various tours?
    No tickets - confirmations will be mailed out to you.
  • Where do I board the coach and what time?
    It varies - information will be on the confirmation. Also, click on the "Departure" button above.
  • Do you have a Windsor overnighter? NO
  • Will the bus have a sign on it? YES
  • Are the busses equipped for handicap? YES
  • Do you play games on the bus? YES
  • Do you serve coffee on the bus? NO
  • Are bathrooms on the bus? YES, in the rear of the bus.
  • Is your parking lot secure? YES, with TV monitors.
  • Do you go to Cedar Point? YES - on charters.
  • Do Seniors get a discount? YES, 5%
  • How many hours can we spend at the Casino?
    5 hours in Canada and 12 hours in American Casinos.
  • How many seats are on a bus? From 47 to 56.
  • What is your refund policy? It varies with the trip.
  • Can I reserve a seat and pay the next day (at the office or bring money to the bus)? NO
  • What are the pickup and return times for the tours?
    All of this information will be on your confirmation.
  • Are you open on Saturday?
    NO, but the garage is open all the time
  • What are your office hours? 9:00 AM to 5:00 PM (M-F)
Lakefront Lines Address
E-Mail: RetailTours@lakefrontlines.com

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