Below you will find a list of some of the more frequently asked questions we receive day to day. If your question is not listed, or if you need additional information, please call 419-531-3342 or 800-752-7574 for a service representative to assist you.
- Is there smoking on the bus? The bus is non-smoking!
- Where do you pick up passengers in Toledo?
Home Depot on Secor Road
Walmart on Glendale Ave
K-Mart on Navarre Avenue
Special Pick-Ups:
Special pick-up times and places may be arranged for a group of twenty (20) or more. Please make these special arrangements with our tour office well in advance of the tour.
- What is the age limits to enter a Casino?
19 in Canada and 21 in the United States
- What is the age limit for being considered a child? 8 yrs
- Can I be a walk on? YES - on gambling trips only.
- Can I sit anywhere on the buses?
NO - assigned seating only, EXCEPT for Windsor Line Run.
- Where does the driver stop for a rest stop?
It is up to the driver's or escort's discretion.
- Can we sit together? YES - absolutely!
- How much luggage is allowed on a trip?
One large bag per person and one carryon.
- Can we bring food or drinks in a cooler? YES - under the seat.
- What is your cancellation policy? It varies.
- What proof of citizenship is required?
Passports are required to travel to and from Canada by coach as of June 1, 2009. For further inquiries regarding this, please reference http://travel.state.gov/passport.
- Where do I get the tickets for the various tours?
No tickets - All information will be mailed to you or distributed on board the motorcoach.
- Where do I board the coach and what time?
It varies - Day Tours are detailed in the catalog. Multi-Day tours are detailed in the itineraries that are mailed approximately ten days prior to the tour.
- Will the bus have a sign on it? YES
- Do you play games on the bus? YES
- Do you serve coffee on the bus? NO
- Are bathrooms on the bus? YES, in the rear of the bus.
- How many hours can we spend at the Casino?
5 hours in Canada and 6 hours in American Casinos.
- How many seats are on a bus? From 47 to 55.
- What is your refund policy? It varies with the trip.
- Can I reserve a seat and pay the next day (at the office or bring money to the bus)? NO
- Are you open on Saturday? NO
- What are your office hours? 9:00 AM to 5:00 PM (M-F)
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