SIGN-UP: The sooner the better! Our policy is FIRST PAID, first honored, and when the buses are filled, reservations are closed. However, we will be happy to put your name on a wait-list. This helps us determine whether another bus could be added. To avoid disappointment, we suggest you make your reservations early and guarantee it with a check.
PAYMENT PLAN: To guarantee your reservation for DAY TRIPS, we should receive your check within two weeks of the day you make your reservation. Should you make reservations for several trips at one time, ask us about a payment schedule. Deposit is due for OVERNIGHT TRIPS when reservations are made. A brochure will be sent to you with additional information and payment schedule. It is important to read all materials carefully as they contain IMPORTANT INFORMATION about the entire trip.
For your convenience, you may pay for any reservation with your MasterCard, VISA or Discover Cards.
Discovery - Visa - MasterCardCANCEL/REFUNDS: NO show--NO refund. You must notify us of cancellations during regular business hours. NO exceptions can be made. On DAY TRIPS, cancel fourteen (14) days before and receive full refund. On THEATER TRIPS, cancel forty-five (45) days before and receive full refund. NO refunds after these days unless a replacement is found. On OVERNIGHT TRIPS cancel 45 days before departure for a full refund. Exception: Certain trips may have a different cancellation policy due to supplier demands. Detailed information is listed in individual trip brochures.
FINAL TOUR ITINERARIES: This information is provided for overnight trips only. Ten to fourteen days before departure you will receive final tour information which will include a detailed itinerary for you and a listing of hotels, addresses, and telephone numbers to leave for your family. It will include departure and return information.
CANCELLATION AND HEALTH INSURANCE: Please keep in mind that any time you leave the United States you are NOT covered by Medicare and Medicaid. For overnight tours we encourage you to consider purchasing Cancellation and Trip Interruption Insurance. For more information, please call our office.
OUR CUSTOMER PROTECTION UMBRELLA: The National Tour Associations Consumer Protection Plan The Tour Operator's Professional Liability Insurance Licensed and Bonded by the State of Ohio.
TIPPING: Any first class tour usually does not necessitate tipping on your part except for services not included in the tour. Occasional tipping may be appropriate on some tours highlighted as a SPECIAL TOUR.
SMOKING: Smoking is NOT permitted on the motorcoach. We automatically request nonsmoking hotel rooms. Please advise us if you want a hotel room designated for smokers.
SEATING: Seating on the motorcoach and for theatre tickets is assigned in order of FIRST PAID . . . first honored. Persons traveling alone may need to share a seat on the motorcoach. (The single supplement costs on overnight tours are for the hotel rooms only.)
COACH COURTESIES: Seat rotation will take place once a day on most overnight tours. For the comfort of everyone, we ask that you use the restroom only for an emergency. Frequent stops will be made. Punctuality is a courtesy and extremely important when traveling in groups.
RESPONSIBILITY: Lakefront Tours and its affiliates act as operators and agents for various transportation companies, hotels, buses, and contractors. We exercise every care possible. We cannot, however, be held responsible for personal injury or loss of passenger's baggage. Auto parking will be at your own risk. We accept no responsibility in connection with the service of any airplane, motorcoach or other conveyance which is used in carrying out this tour. Nor are we responsible for delay, accident, or loss of personal property, nor for additional expense due to storms, floods, disruption of advertised schedules, nor other causes beyond our control, and any such expenses would have to be borne by the passengers. We also reserve the right to cancel any tour prior to departure and in such cases all payments will be refunded with no further obligation on our part. Lakefront Tours reserves the right to accept or reject any person as a participant of any tour at any time.
Note:
Canadian law requires that all persons entering Canada carry both proof of citizenship and proof of identity. A valid U.S. passport, passport card, or NEXUS card satisfies these requirements for U.S. citizens. To reenter the United States from Canada, U.S. citizens must present either a U.S. passport, passport card, NEXUS card, or Enhanced Drivers License. Non-citizens of the United States should carry a passport, visa, and necessary traveling papers to insure entry into Canada and return to the United States. For further inquiries regarding this, please reference http://travel.state.gov/passport.
CASINOS: Casino bonus changes, dates, or packages are not the responsibility of Lakefront Lines, Inc. Bonuses are an incentive offered by a casino and are not reflected in our price.To Make A Reservation . . .
Call our office at 419-531-3342 or 800-752-7574 to reserve your space. Please follow up your call with a check, or you may pay by credit card. Pay the full amount for day trips and deposits (as listed in individual tour brochure) for multi-day tours. Payment is required within 14 days of calling in your reservation. Your canceled check is your receipt. It is not necessary to bring it with you when you take a tour with us.
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