Frequently Asked Questions

Below you will find a list of some of the more frequently asked questions we receive day to day. If your question is not listed, or if you need additional information, please call 1-800-638-6338 for a service representative to assist you.


  • How many people do I need to have in my group to qualify for a Group Tour?
    20 or more people
  • Is there smoking on the bus?
    The bus is non-smoking!
  • Where do you pick up on the Eastside of Cleveland?
    At the Travelodge 7701 Reynolds Rd. in Mentor, OH
  • Where do you pick up West of Cleveland?
    At the Holiday Inn on Rt. 57 in Elyria, OH
  • What is the age limits to enter a Casino?
    19 in Canada and 21 in the United States
  • What is the minimum age limit for a tour passenger?
    8 yrs
  • Do you go to Mountaineer (link to page)?
  • Can I be a walk on?
    YES – on gambling trips only.
  • Can I sit anywhere on the buses?
    NO – assigned seating only.
  • Where does the Professional Bus Operators stop for a rest stop?
    It is up to the Professional Bus Operators’s discretion.
  • Can we sit together?
    YES – absolutely!
  • How much luggage is allowed on a trip?
    One large bag per person.
  • Can we bring food or drinks in a cooler?
    YES – under the seat.
  • What is your cancellation policy?
    It varies. Please see indival tours or contact a rep for more information.
  • What proof of citizenship is required?
    Canadian law requires that all persons entering Canada carry both proof of citizenship and proof of identity. A valid U.S. passport, passport card, or NEXUS card satisfies these requirements for U.S. citizens. To reenter the United States from Canada, U.S. citizens must present either a U.S. passport, passport card, NEXUS card, or Enhanced Drivers License. Non-citizens of the United States should carry a passport, visa, and necessary traveling papers to insure entry into Canada and return to the United States. For further inquiries regarding this, please reference
  • Where do I get the tickets for the various tours?
    No tickets – confirmations will be e-mailed to you.
  • Where do I board the coach and what time?
    It varies – information will be on the confirmation. Also, click on the “Departure” button above.
  • Do you have a Windsor overnighter?
  • Will the bus have a sign on it?
  • Are the busses equipped for handicap?
  • Do you play games on the bus?
  • Do you serve coffee on the bus?
  • Are bathrooms on the bus?
    YES, in the rear of the bus.
  • Is your parking lot secure?
    YES, with TV monitors.
  • Do you go to Cedar Point?
    YES – on charters.
  • Do Seniors get a discount?
    YES, 5%
  • How many hours can we spend at the Casino?
    5 hours in Canada and 12 hours in American Casinos.
  • How many seats are on a bus?
  • What is your refund policy?
    It varies with the trip.
  • Can I reserve a seat and pay the next day (at the office or bring money to the bus)?
  • What are the pickup and return times for the tours?
    All of this information will be on your confirmation.
  • Are you open on Saturday?
    NO, but the garage is open all the time
  • What are your office hours?
    9:00 AM to 5:00 PM (M-F)