Lakefront Lines, Inc. must adhere to changes presented by hotels, attractions, restaurants, etc. In turn, we must ask you to comply with the policies and procedures set forth by our company due to these changes. The following revised policies and procedures are effective as of January 1, 2015. Policies subject to change without notification, please contact Lakefront Lines with questions.
ONE-DAY TOUR RESERVATIONS – are confirmed upon receipt of a $50.00 deposit. Generally, you have 30 days prior to your tour date to cancel for a full refund. Refer to your contract for specific cancellation policies.
MULTI-DAY TOUR RESERVATIONS – are confirmed upon receipt of a $250.00 deposit. Generally, you have 45 days prior to your tour date to cancel for a full refund. Refer to your contract for specific cancellation policies
We must receive a deposit to confirm your tour. After receiving your initial deposit we will send you a contract and itinerary along with a stamped, self-addressed envelope in which to return your signed contract.
ADDITIONAL DEPOSITS AND PAYMENTS may be required by hotels, attractions, restaurants, theatres, etc. Once we have received notification from any hotel, restaurant, theatre, or attraction regarding payment requirements, you will be notified. At that time it will be necessary for us to request payment from you. If your deposits and/or payments do not reach our office by the stated due date, Lakefront Lines, Inc. will not be responsible for cancellations by any hotel, attraction, theatre, restaurant, etc.
TICKETS: Full payment for a theatre, show, boat, train, sporting event, special exhibition, etc., is usually required at the time of reservation and is NON-REFUNDABLE. If cancellation is allowed, the cut-off date varies with each package. Please be accurate in your count when ordering tickets. Lakefront Lines, Inc. will not be responsible for payment of tickets or securing refunds.
FULL PAYMENT IS DUE 14 DAYS PRIOR TO DEPARTURE DATE FOR ALL TRIPS.Final payment can be cash, cashiers check, or money order.
CONFIRMATION: In order for Lakefront Lines, Inc. to provide you with the best possible trip, we must ask you for a final count 7 days in advance of your trip. Restaurants, attractions, etc., must have these counts to insure the proper preparation for your passengers. PLEASE CALL OUR OFFICE 7 DAYS PRIOR TO YOUR TRIP TO RECONFIRM YOUR FINAL COUNT.
CANCELLATIONS: Cancellation policies regarding each tour differ from one to another.Please refer to your contract for the specific cancellation policy on that tour. Refunds on late cancellations will be minus any monies we are unable to recover.
The Group Tour Department at Lakefront Lines is aware of the fact that it is sometimes necessary to cancel a passenger(s) on a trip for which the expense has already been paid. While we understand that these last minute cancellations are sometimes unavoidable, it is not always possible to refund monies paid to us. We make every effort to secure refunds from attractions/restaurants/hotels, etc., but this is a process that can take weeks, if not months, to complete. As you are aware, ticket money is never refundable. If we are successful in obtaining refunds, your trip will be reviewed at that time for possible refunds or credits and you will be notified.
As valued customers, you can be assured that we share your desire to secure refunds for your group member(s) who have had to cancel. Thank you for your patience.