Retail Tour Policies

Important 2015 Tour Information

RESERVATIONS-PAYMENTS-DISCOUNTS:

Reservations and final payments are due at Lakefront Lines, Inc. office 30 days prior to departure dates. Multi-day reservations are confirmed upon receipt of a $100.00 deposit per person when paying by cash, check, or money order. Multi-day reservations being charged to your Mastercard, Visa or Discover require full payment. One-day reservations require full payment in cash, check, money order, Mastercard, Visa, or Discover. Reserving any of our trips by mail requires a completed reservation form, and deposit or full payment.

Lakefront Lines Inc.
P.O. Box 81172
Cleveland, OH 44181

For your convenience, you may pay for any reservation with your MasterCard, VISA or Discover Cards. Visa MasterCard Discover

Senior citizens booking DIRECTLY with Lakefront Lines, Inc. and having a Buckeye Card will receive a 5%, discount. Lakefront Lines, Inc. will honor the 5% discount only at the time of INITIAL BOOKING by mail, telephone, or in our office. This discount does not apply toward any other discount offer and does not apply when booking through a travel agency.

CANCELLATIONS-REFUNDS:

ALL CANCELLATIONS MUST BE MADE 30 DAYS PRIOR TO DEPARTURE DATE. If cancellations are made after the 30 day deadline, a cancellation charge of $25.00 per person will apply, plus all non-refundable expenses made by us on your behalf. Cancellations within 48 hours or NO SHOWS on the day of departure will result in a loss of the total purchase price of the trip. There is no refund for an unused portion of a trip. Cancellations due to medical/hospital reasons require written notification from the doctor or hospital. This must be received in our office within five (5) days from the date of the cancellation.

Changing a pick-up point, transferring from one name to another, or from one date to another, will result in a $10.00 charge if less than 30 days prior to the departure date. If a check is returned to us for non-sufficient funds, you will be assessed fee per returned check.

BAGGAGE: A handling cost of one piece of luggage, per person, is included in the tour cost. All other bags are to be carried by the passenger. Lakefront Lines, Inc. extends every effort to make sure passenger luggage is handled as carefully as possible, but cannot be responsible, assume liability, or accept claims for loss, theft, or damage to said luggage or personal belongings.

TIMES: Departure times depend on the destination of a tour. Times will be provided upon confirmation of your reservation. Unless circumstances beyond our control delay these times, departure times will be exact. Return times are approximate and are subject to change. Return times mentioned on each tour are approximate return times to Cleveland. Return times to other locations will vary. We accept no responsibility for travelers not at departure locations at designated times.

CHILDREN: For the enjoyment and comfort of all passengers, the minimum age for a tour passenger is eight, unless otherwise indicated.

SEATING: Seating assignments are made in conjunction with your deposit or payment. The first passenger making payment on a tour will automatically be assigned the first seat. The second passenger making payment will automatically be assigned the second seat, and so on. We do not rotate seats on any tour. Seating assignments are subject to change. Seat assignments will be given to each passenger at time of boarding only.

CLOTHING: Informal, relaxed attire is acceptable. We suggest you include comfortable walking shoes, a sweater or jacket, and a lightweight raincoat. Gentlemen will be notified if sport coats are mandatory.

SMOKING: Smoking is not permitted on our tours. Our frequent stops for meals, rest, and sightseeing should accommodate smokers.

GRATUITIES: The practice of tipping the Professional Bus Operators and escort is customary, but not obligatory. If you wish to show your appreciation, gratuities should be awarded on a voluntary and individual basis. It is not necessary to tip restaurant personnel where meals are included with the tour.

Documents – Passports for Travel to Canada:

Canadian law requires that all persons entering Canada carry both proof of citizenship and proof of identity. A valid U.S. passport, passport card, or NEXUS card satisfies these requirements for U.S. citizens. To reenter the United States from Canada, U.S. citizens must present either a U.S. passport, passport card, NEXUS card, or Enhanced Drivers License. Non-citizens of the United States should carry a passport, visa, and necessary traveling papers to insure entry into Canada and return to the United States. For further inquiries regarding this, please reference http://travel.state.gov/content/passports/english.html.

CASINOS: Casino bonus changes, dates, or packages are not the responsibility of Lakefront Lines, Inc. Bonuses are an incentive offered by a casino and are not reflected in our price.

PRICING: Our pricing is based on quotations received in late 2014. In the event of an increase or the inability to forecast fuel increases, we reserve the right to increase our prices accordingly. All prices listed are per person.

ITINERARIES: Itineraries are subject to change and may vary from day to day, but contents will remain the same.

SPECIAL REQUESTS: If a passenger should have a problem requiring special room features, special menus, etc., please note this information on your initial reservation form. We cannot guarantee that the service will be provided, but we will do our part to accommodate your request.

CANCELLATION AND HEALTH INSURANCE : Please keep in mind that any time you leave the United States, you are NOT covered by Medicare and Medicaid. For overnight tours, we encourage you to consider purchasing Cancellation and Trip Interruption Insurance. For more information, please call our office at 216-267-8810.

MISC: Lakefront Lines, Inc. and their affiliates act solely as agents in all arrangements with transportation, hotel/motel properties, air, rail, ship companies, taxis, automobile contractors and as such hold themselves free of any and all responsibility for any delay, loss, or accident occasioned by fault or negligence of any company or person entrusted with such service or from whatever cause. Tour rates do not include items of personal nature, laundry, valet service, alcoholic beverages, meals not included in the package, shopping and the like. We anticipate no changes in published tours, but reserve the right to alter the schedule, change the routing, or substitute places of accommodations if and when considered advisable, for the comfort and welfare of the passengers. Any additional expenses involved shall be borne by the passenger. Rates are based on tariffs at the time of printing and subject to change without notice. The right is reserved to cancel any tour prior to departure and in such case, all payments will be refunded without further obligation on our part. The right is also reserved to decline, accept, or retain any person as a member of these tours at any time or place.

Policies subject to change without notification, please contact Lakefront Lines with questions. Visit our Group Tours Policy page for all policies regarding group tours.